CoverGirl has been listening to those of us who have had problems opening the Simply Ageless Foundation.
First, here is a link to the updated Web site with information on opening the compact and where to call for additional information/assistance.
The reason Simply Ageless is capped so tight is because it contains a high-tech emulsion of CoverGirl foundation and Olay Skin Care ingredients, so it’s important that the package be tightly sealed to preserve the quality of the product. Our goal is to ensure that the consumer gets the freshest, highest quality product from the moment she opens the package. With that said, after opening and using Simply Ageless, you can close the jar as you normally would any jar and the product’s performance and quality will not be affected.
If you continue to have opening issues, CoverGirl’s Customer Service Center can assist you , or if you are not happy with the product for any reason, you can return it for a full refund. Please call 1-800-COVERGIRL for assistance, or see www.covergirl.com.
I am thrilled that they are giving us an answer. I was almost positive that I heard an air tight seal pop when I opened one of the compacts, and I can understand why now. If there is a way to make it better while preserving the quality of the product, I am sure they will do that in the future.
Thank you, CoverGirl.